Refund Policy

At OAAT Group, we want you to be satisfied with your purchase. If you are not completely happy with an item, please review our refund policy below.

Return Window

You may request a refund or return within 7 days of receiving your order. Requests made after this period will not be eligible for a refund.

Condition of Returned Goods

To qualify for a refund, items must be unused, in their original packaging, and in the same condition you received them. Items that have been installed, opened from sealed packaging, or show signs of use may not be eligible for a refund.

Return Shipping

The customer is responsible for the cost of shipping items back to us, unless the item received was defective, damaged, or incorrect due to an error on our part.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, at no charge to you.

How to Request a Refund

To start a return, please contact us at info@oaat-group.co.za or +27 76 110 6818 with your order number and reason for return. Once approved, we will provide instructions on how to send the item back to us.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within a reasonable timeframe.

Contact Us

If you have any questions about our Refund Policy, please contact us:
OAAT Group
202 Owen Road, Illiondale Centre, Edenvale
Email: info@oaat-group.co.za
Phone: +27 76 110 6818